Quality E-Book

A Bridge To Greater Outcomes


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If you don’t think healthcare is about power, you haven’t been paying attention,” former Centers for Medicare and Medicaid Administrator Don Berwick, MD

What Is Quality Care? 

SAFE: Patients should not be harmed by the care that is intended to help them; 

EFFECTIVE: Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit; 

PATIENT-CENTERED: Respectful of and responsive to individual patient preferences, needs, and values and confirming that patient values guide all clinical decisions; 

TIMELY: Reducing waits and sometimes harmful delays for both those who receive care and those who give care; 

EFFICIENT: Avoiding waste, including waste of equipment, supplies, ideas and energy; 

EQUITABLE: Care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location and socio-economic status; 

UNDERSTOOD: Engages the community to promote practices that encourage healthy lifestyles, effective disease prevention and treatment of chronic disease; and 

COORDINATED: Care must be coordinated to adopt and champion quality in order to transform the way care is being delivered in the community.