SAFE: Patients should not be harmed by the care that is intended to help them;
EFFECTIVE: Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit;
PATIENT-CENTERED: Respectful of and responsive to individual patient preferences, needs, and values and confirming that patient values guide all clinical decisions;
TIMELY: Reducing waits and sometimes harmful delays for both those who receive care and those who give care;
EFFICIENT: Avoiding waste, including waste of equipment, supplies, ideas and energy;
EQUITABLE: Care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location and socio-economic status;
UNDERSTOOD: Engages the community to promote practices that encourage healthy lifestyles, effective disease prevention and treatment of chronic disease; and
COORDINATED: Care must be coordinated to adopt and champion quality in order to transform the way care is being delivered in the community.